Privacy Policy

Last updated: 29 May 2026

This Privacy Policy explains how AVONTRA LTD, trading as netim.com, collects, uses, stores, shares, and protects personal data when you visit www.voltmarket.store, create an account, place an order, contact us, use our services, or otherwise interact with us.

The Website is operated by:

In this Privacy Policy, “netim.com”, “we”, “us” or “our” means AVONTRA LTD. “Customer”, “you” or “your” means any person using the Website, placing an order, creating an account, contacting us, or interacting with our services.

We are committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently.

1. Scope of This Privacy Policy

1.1 This Privacy Policy applies to personal data processed in connection with:

• visiting or browsing the Website;
• creating or using a customer account;
• placing, managing, or receiving an order;
• purchasing electrical goods, electrical materials, wiring accessories, lighting-related products, installation components, and related goods;
• applying for or using trade, business, or professional customer access;
• contacting customer support;
• requesting delivery updates, returns, refunds, warranty support, or product assistance;
• subscribing to marketing communications;
• interacting with cookies, analytics, advertising, or similar technologies;
• communicating with us by email, phone, forms, or other channels.

1.2 This Privacy Policy applies to both Consumers and Business Customers.

1.3 This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Returns and Refunds Policy, Cookie Policy, and any other policy or notice made available on the Website.

2. Data Controller

2.1 For the purposes of applicable data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation, AVONTRA LTD is the data controller of your personal data.

2.2 This means we determine why and how your personal data is processed.

2.3 You can contact us about privacy matters using the following details:

2.4 We have not appointed a Data Protection Officer because we are not currently required to do so. However, privacy-related enquiries may be sent to the contact details above.

3. Personal Data We Collect

3.1 The personal data we collect depends on how you interact with netim.com.

3.2 We may collect and process the following categories of personal data.

3.2.1 Identity and Contact Data

This may include:

• full name;
• billing address;
• delivery address;
• email address;
• phone number;
• company name, where applicable;
• VAT number, tax number, or business details, where applicable;
• account username or customer reference.

3.2.2 Account Data

If you create an account or use customer account features, we may process:

• account login details;
• account preferences;
• saved addresses;
• order history;
• wishlist or saved products, where available;
• account status;
• communication preferences.

We do not have access to your password in readable form where secure password systems are used.

3.2.3 Order and Transaction Data

When you place an order, we may process:

• products ordered;
• order number;
• order value;
• selected currency;
• payment status;
• delivery method;
• dispatch and tracking information;
• invoice and receipt information;
• refund, return, cancellation, or warranty records;
• customer service history related to the order.

3.2.4 Payment Data

Payments are processed by secure third-party payment providers.

We do not store your full card number, full card security code, or complete card credentials.

We may receive and store limited payment-related information, such as:

• payment confirmation;
• transaction ID;
• payment provider reference;
• last four digits of a card where provided by the payment provider;
• card brand, such as Visa or Mastercard;
• fraud screening status;
• refund or chargeback information.

3.2.5 Delivery and Customs Data

To fulfil your order, we may process:

• delivery address;
• recipient name;
• phone number;
• email address;
• tracking number;
• courier records;
• proof of delivery;
• customs declaration information;
• commercial invoice information;
• import/export information required for international shipments.

For international orders, certain order and delivery details may be provided to couriers, customs brokers, customs authorities, or local delivery partners.

3.2.6 Business and Trade Customer Data

If you purchase as a Business Customer, apply for trade access, or interact with us in a professional capacity, we may process:

• company name;
• trading name;
• registration details;
• VAT/tax details;
• business address;
• business contact person;
• professional role;
• trade or contractor information;
• order history;
• business communication records.

3.2.7 Customer Support and Communication Data

When you contact us, we may process:

• email correspondence;
• phone call details;
• contact form submissions;
• support request details;
• product questions;
• complaint details;
• return or refund requests;
• warranty claim information;
• photos, videos, documents, or other files you provide to evidence product issues, delivery damage, installation concerns, or warranty claims.

3.2.8 Technical and Usage Data

When you use the Website, we may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate location based on IP address;
• pages visited;
• referring website;
• time and date of visits;
• session information;
• clickstream data;
• error logs;
• security logs;
• performance data.

3.2.9 Cookie and Tracking Data

We may use cookies and similar technologies to collect information about your browsing activity, preferences, cart activity, analytics interactions, and, where you consent, marketing or advertising interactions.

More details are provided in our Cookie Policy.

3.2.10 Marketing Preference Data

If you subscribe to marketing or interact with promotional communications, we may process:

• email address;
• subscription status;
• marketing consent;
• unsubscribe records;
• communication preferences;
• email engagement data, such as opens and clicks, where supported by our marketing tools.

3.2.11 Fraud Prevention and Compliance Data

To protect our business, customers, payment systems, and legal obligations, we may process:

• order risk indicators;
• payment verification results;
• billing and delivery mismatches;
• IP address and location indicators;
• sanctions or restricted destination checks;
• chargeback history;
• suspected fraud records;
• compliance review notes.

4. Personal Data We Do Not Intend to Collect

4.1 We do not intentionally collect special category personal data, such as information about health, race, ethnicity, political opinions, religious beliefs, trade union membership, biometric data, or sexual orientation.

4.2 Please do not send us special category data unless it is strictly necessary for a specific matter and we have requested it.

4.3 We do not knowingly collect personal data from children.

4.4 The Website is intended for users aged 18 or over because our goods include electrical products and materials that may require technical understanding and safe use.

5. How We Collect Personal Data

5.1 We may collect personal data directly from you when you:

• visit the Website;
• create an account;
• place an order;
• enter billing or delivery details;
• make a payment;
• contact us;
• request support;
• submit a return, refund, or warranty request;
• subscribe to marketing;
• complete forms or provide information through the Website.

5.2 We may collect personal data automatically when you use the Website, including through cookies, analytics tools, logs, security systems, and similar technologies.

5.3 We may receive personal data from third parties, including:

• payment processors;
• card networks and fraud prevention providers;
• couriers and delivery partners;
• customs brokers and customs authorities;
• e-commerce platform providers;
• analytics providers;
• marketing and communication service providers;
• IT, hosting, security, and infrastructure providers;
• professional advisers;
• public authorities where legally required.

6. How We Use Your Personal Data

6.1 We use your personal data for the purposes described below.

6.1.1 To Process and Fulfil Orders

We use personal data to:

• receive and process orders;
• confirm payment;
• issue confirmations, receipts, and invoices;
• prepare goods for dispatch;
• arrange delivery;
• provide tracking details;
• handle customs documentation where required;
• manage cancellations, returns, refunds, and warranty claims.

6.1.2 To Provide Customer Support

We use personal data to:

• respond to enquiries;
• assist with product, order, or delivery questions;
• investigate damaged, faulty, incorrect, or missing goods;
• manage complaints;
• process return and warranty requests;
• communicate about your order or account.

6.1.3 To Operate and Improve the Website

We use personal data to:

• maintain Website functionality;
• improve navigation and user experience;
• monitor performance;
• fix errors;
• test and improve Website features;
• understand how customers use the Website.

6.1.4 To Manage Accounts and Trade Access

We use personal data to:

• create and manage customer accounts;
• verify business or trade information where applicable;
• provide account features;
• manage trade pricing or business access where available;
• maintain account security.

6.1.5 To Prevent Fraud and Protect Security

We use personal data to:

• detect and prevent fraud;
• monitor suspicious activity;
• protect payment systems;
• prevent misuse of the Website;
• secure accounts and systems;
• investigate unauthorised access or abuse;
• manage chargebacks and payment disputes.

6.1.6 To Comply With Legal and Regulatory Obligations

We use personal data to:

• comply with tax, accounting, company, consumer protection, customs, sanctions, financial crime, and legal obligations;
• keep legally required records;
• respond to lawful requests from authorities;
• manage disputes and legal claims.

6.1.7 To Send Marketing Communications

Where permitted by law, we may use your contact details to send marketing communications about products, offers, promotions, updates, or services that may be relevant to you.

You can unsubscribe from marketing at any time.

6.1.8 To Use Cookies and Analytics

We use cookies and similar technologies to:

• operate essential Website functions;
• remember preferences;
• maintain cart functionality;
• measure Website traffic;
• analyse performance;
• improve the Website;
• support marketing or advertising where you have given consent where required.

7. Legal Bases for Processing

7.1 We process personal data only where we have a lawful basis to do so.

7.2 Where we rely on legitimate interests, we do so only where we believe our interests are not overridden by your rights and freedoms.

7.3 Our legitimate interests may include operating an online store, fulfilling customer orders, improving our Website, preventing fraud, protecting our systems, managing customer relationships, enforcing our Terms, and protecting our legal and commercial interests.

7.4 Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing carried out before consent was withdrawn.

8. Marketing Communications

8.1 We may send you marketing communications where you have consented or where applicable law allows us to do so.

8.2 Marketing communications may include product updates, offers, promotions, availability notices, service updates, or information about products similar to those you have purchased or viewed.

8.3 You can unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant email or contacting us at info@voltmarket.store.

8.4 Even if you unsubscribe from marketing, we may still send you service messages, such as order confirmations, delivery updates, payment notices, refund updates, warranty communications, or important account and policy notices.

9. Cookies and Similar Technologies

9.1 The Website uses cookies and similar technologies, such as pixels, tags, local storage, and analytics tools.

9.2 Some cookies are essential for the Website to function, including cookies used for cart functionality, checkout, security, fraud prevention, and account access.

9.3 Non-essential cookies may be used for analytics, performance measurement, personalisation, advertising, or marketing where permitted by law and where consent is required.

9.4 When you first visit the Website, you may be presented with a cookie banner or consent tool allowing you to manage non-essential cookies.

9.5 You can also manage cookies through your browser settings.

9.6 For more information, please see our Cookie Policy.

10. Sharing Your Personal Data

10.1 We do not sell your personal data.

10.2 We may share your personal data with trusted third parties where necessary to operate the Website, process orders, deliver goods, comply with law, or protect our business.

10.3 We may share personal data with:

• payment processors and card payment providers;
• banks, card networks, and fraud prevention providers;
• e-commerce platform providers;
• hosting, IT, infrastructure, and security providers;
• couriers, delivery partners, postal operators, customs brokers, and logistics providers;
• customs authorities and other public authorities where required;
• email, communication, and customer support providers;
• analytics and cookie technology providers;
• marketing service providers, where applicable;
• professional advisers, including accountants, auditors, insurers, lawyers, and consultants;
• regulators, courts, law enforcement, tax authorities, or government bodies where required by law;
• business partners or successors in the event of a restructuring, merger, sale, financing, or transfer of all or part of our business.

10.4 We require service providers to process personal data only for authorised purposes and to apply appropriate security and confidentiality measures.

11. International Data Transfers

11.1 Because netim.com sells internationally and uses third-party service providers, your personal data may be processed outside the United Kingdom, the European Economic Area, or your country of residence.

11.2 International transfers may occur where we use hosting, e-commerce, payment, analytics, communication, delivery, customs, or support providers located in other countries.

11.3 Where required by data protection law, we use appropriate safeguards for international transfers. These may include:

• adequacy regulations or adequacy decisions;
• the UK International Data Transfer Agreement;
• the UK Addendum to the EU Standard Contractual Clauses;
• EU Standard Contractual Clauses;
• contractual and organisational safeguards;
• other lawful transfer mechanisms permitted by applicable law.

11.4 We take reasonable steps to ensure that personal data transferred internationally remains protected in accordance with applicable data protection requirements.

12. Data Retention

12.1 We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

12.2 Our retention periods may vary depending on the type of data, purpose of processing, legal requirements, accounting obligations, tax rules, warranty periods, dispute risks, fraud prevention needs, and operational requirements.

12.3 As a general guide:

12.4 We may retain data for longer where necessary to establish, exercise, or defend legal claims, comply with legal obligations, investigate fraud or abuse, resolve disputes, or enforce our Terms and Conditions.

12.5 When personal data is no longer required, we will delete it, anonymise it, or securely archive it where appropriate.

13. Security of Personal Data

13.1 We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

13.2 These measures may include access controls, secure payment processing, encryption where appropriate, system monitoring, account security measures, provider due diligence, and internal controls.

13.3 No website, payment system, transmission method, or storage system can be guaranteed to be completely secure.

13.4 You are responsible for keeping your account login details confidential and for notifying us promptly if you believe your account has been accessed without authorisation.

14. Your Data Protection Rights

14.1 Depending on your location and applicable data protection law, you may have the following rights in relation to your personal data:

• the right to be informed about how your personal data is used;
• the right to access a copy of your personal data;
• the right to request correction of inaccurate or incomplete personal data;
• the right to request deletion of your personal data in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to processing based on legitimate interests;
• the right to object to direct marketing at any time;
• the right to data portability in certain circumstances;
• the right to withdraw consent where processing is based on consent;
• rights relating to automated decision-making and profiling where applicable;
• the right to lodge a complaint with a supervisory authority.

14.2 These rights are not absolute and may be subject to legal conditions, exemptions, identity verification, and our legal obligations.

14.3 To exercise your rights, please contact us at info@voltmarket.store.

14.4 We may need to verify your identity before responding to a request.

14.5 We aim to respond to valid data protection requests within the timeframe required by applicable law.

15. Complaints

15.1 If you have concerns about how we handle your personal data, please contact us first at info@voltmarket.store so we can try to resolve the matter.

15.2 If you are in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner’s Office.

15.3 If you are in the European Union or European Economic Area, you may have the right to lodge a complaint with your local data protection supervisory authority.

16. Automated Decision-Making and Profiling

16.1 We do not currently use personal data to make decisions that are solely automated and that produce legal or similarly significant effects on you.

16.2 We may use automated tools to support fraud prevention, payment security, Website security, risk scoring, or transaction monitoring.

16.3 These tools help identify potentially suspicious activity but do not normally make final decisions that have legal or similarly significant effects without appropriate review.

16.4 If we introduce automated decision-making that has legal or similarly significant effects, we will update this Privacy Policy and provide the information required by applicable law.

17. Third-Party Websites and Services

17.1 The Website may contain links to third-party websites, manufacturer websites, payment pages, courier tracking pages, social media pages, or other external services.

17.2 We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

17.3 You should review the privacy policies of any third-party website or service before providing personal data to them.

18. Children’s Privacy

18.1 The Website is not directed at children.

18.2 We do not knowingly collect personal data from children.

18.3 If you believe that a child has provided personal data to us, please contact us at info@voltmarket.store and we will take appropriate steps to review and delete the information where required.

19. Changes to This Privacy Policy

19.1 We may update this Privacy Policy from time to time to reflect changes in our business, Website functionality, service providers, data processing practices, legal requirements, or regulatory guidance.

19.2 When we update this Privacy Policy, we will revise the “Last updated” date at the top of the page.

19.3 The updated version will apply from the date it is published on the Website, unless stated otherwise.

19.4 We recommend that you review this Privacy Policy periodically to stay informed about how we handle personal data.

20. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or how we process personal data, please contact us: